Contact information
Contact Us
At Ohpolly, we aim to provide helpful customer support for your shopping experience. Whether you have questions about an order, need assistance with a return, want product information, or have concerns about shipping or our website policies, you can reach us using the contact details below.
Customer Service Email
Official Website
Customer Support Hours
Our email support team is available Monday through Friday, excluding public holidays. We typically respond within 1–2 business days.
Some requests, including delivery investigations, payment verification, and return inspections, may take additional time to resolve.
Information to Include in Your Inquiry
To help us understand and resolve your request efficiently, please provide the following information when relevant:
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Your order number
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The full name and email address associated with your order
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The product name, size, and color
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A clear explanation of your question or concern
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Relevant photographs, videos, or shipment tracking details, if applicable
Return Assistance
Please contact our support team and obtain return authorization before sending any items back. The correct return address may differ from the sender address printed on your original package.
For return instructions and authorization, email support@ohpolly.store.
Legal and Business Correspondence
Formal business correspondence and legal notices may be sent to support@ohpolly.store by email or mailed to the registered business address specified in our Legal Notice and Disclaimer.
Email communication does not replace any legally required method of service or delivery of formal notices.