Shipping policy
This Shipping Policy outlines how orders placed through ohpolly.store are processed, shipped, tracked, and delivered. It also explains our approach to customs charges, address changes, and delivery-related issues. All delivery estimates are expressed in business days unless otherwise specified and exclude weekends and public holidays.
Shipping Destinations
Ohpolly ships to the countries and regions available in the destination selector at checkout. If your address cannot be selected or accepted during checkout, shipping to that location may not currently be available.
Some products or delivery services may not be available for military addresses, diplomatic addresses, P.O. boxes, remote locations, or other restricted delivery areas.
Order Processing Time
Orders are generally prepared for shipment within 1–3 business days after payment has been confirmed and any necessary verification has been completed.
Processing may take longer during promotional periods, public holidays, inventory checks, personalized order preparation, or additional security reviews. Please note that processing time is separate from shipping transit time.
Estimated Shipping Times
| Shipping Method | Estimated Transit Time After Dispatch |
|---|---|
| Standard Shipping | 6–12 business days |
| Expedited Shipping | 4–8 business days |
The delivery periods above are estimates and are not guaranteed arrival dates. If a different estimate is displayed on the relevant product page or at checkout, the estimate provided for your specific order will apply.
Delays may occur due to severe weather, customs inspections, carrier interruptions, seasonal demand, local delivery conditions, or other circumstances beyond our reasonable control.
Shipping Fees and Free Shipping
Available shipping options, applicable fees, and any free-shipping eligibility requirements will be displayed at checkout before payment is completed.
Unless a promotion specifies otherwise, free shipping applies to the least expensive eligible standard shipping option. Expedited shipping fees are generally non-refundable once the service has been provided, except where required by law or where the delay results from our failure to provide the purchased service.
Tracking and Multiple Shipments
When tracking is available, we will send the tracking number to the email address associated with your order.
Please allow approximately 2–5 business days after dispatch for tracking information to display shipment activity. Depending on inventory locations and fulfillment arrangements, your order may arrive in separate packages.
Multiple shipments will not result in additional shipping charges unless you agreed to those charges before completing your purchase.
Delivery Address Requirements
Please ensure that your shipping details are complete and accurate, including the recipient's name, street address, apartment or unit number, postal code, and any other information required for delivery.
If you need to correct your address, contact support@ohpolly.store as soon as possible. We cannot guarantee address changes once order fulfillment has started.
If a parcel is delayed, returned, or lost because of an incomplete or incorrect address, a refused delivery, failure to collect the package, or the recipient's unavailability, actual return or reshipping costs may be deducted from a refund where permitted by law. We will explain the available options before charging any additional shipping fee.
Customs Duties and Import Taxes
International shipments may incur customs duties, import taxes, value-added tax (VAT), brokerage fees, or local handling charges.
Unless the product page or checkout expressly confirms that these charges are included, the recipient is responsible for applicable import charges. Customs authorities determine which charges apply and how much is payable.
If a shipment is refused because customs charges remain unpaid, any refund may be reduced by actual non-refundable shipping, customs, storage, or return expenses incurred, to the extent permitted by applicable law.
Shipping Delays
If we become aware that an order cannot be dispatched within the promised timeframe, we will notify you and provide any options to accept the delay or cancel the order for a refund as required by applicable law.
Please contact support@ohpolly.store if your tracking information has not updated for 7 business days or your estimated delivery period has passed.
Tracking Shows Delivered but Your Package Is Missing
If your tracking information indicates that a package has been delivered but you cannot locate it, please check your mailbox, designated delivery areas, building reception, household members, and nearby neighbors.
You should also contact the carrier and notify us at support@ohpolly.store promptly. We may request a written statement, confirmation of your identity or delivery address, or your cooperation with a carrier investigation.
A delivery confirmation scan will be considered as part of the investigation, but we will assess the available evidence and relevant circumstances in accordance with applicable consumer protection laws. Any replacement or refund will be determined based on the investigation and your legal rights.
Lost or Damaged Shipments
If your package arrives visibly damaged, take photographs of the outer packaging and shipping label before opening it, if possible. You should also photograph any damage to the products inside.
Contact our customer service team promptly with your order number and supporting evidence. If a shipment is confirmed lost in transit or the products are damaged during shipping, Ohpolly will provide an appropriate remedy, which may include a replacement or refund, subject to applicable law.
Refused or Unclaimed Deliveries
A refused or unclaimed package does not automatically qualify as an authorized return. Please contact us before refusing delivery whenever possible.
If the package is returned to an authorized facility, any applicable refund will be processed after the returned shipment has been received. Actual costs resulting from the refusal or failure to collect the package may be deducted where permitted by law.
Contact Us About Shipping
For shipping questions, delivery concerns, or tracking assistance, email support@ohpolly.store.
Please include your order number, recipient name, delivery address, tracking number, and a brief explanation of the issue so that our customer service team can assist you more efficiently.