Terms of service

Overview

These Terms of Service outline the rules for accessing and using ohpolly.store and purchasing products from Ohpolly. Throughout these Terms, “Ohpolly,” “we,” “us,” and “our” refer to the operator of ohpolly.store, while “you” and “your” refer to anyone visiting the website or making a purchase. By browsing our website or placing an order, you acknowledge that you have read and agreed to these Terms and the policies incorporated by reference.

If you disagree with any part of these Terms, please discontinue use of the website. Where these Terms conflict with mandatory consumer protection laws applicable to you, those legal protections will prevail.

Eligibility and Account Responsibilities

You must have reached the age of majority in your place of residence to use our website independently. If you have not reached that age, you may use the website only with the permission and supervision of a parent or legal guardian.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account. All information you provide must be accurate, complete, and kept up to date.

Products and Descriptions

We strive to present product descriptions, colors, measurements, materials, and other details as accurately as possible. However, variations may occur due to lighting, photography, screen settings, manufacturing differences, or manual measurements. Sizing may also differ between styles, so we encourage you to review the size guide and product-specific information before placing an order.

Product availability may change at any time. We reserve the right to limit purchase quantities, discontinue products, or correct inaccurate product information when necessary. These provisions do not limit your legal rights if a product materially differs from its agreed description.

Orders and Contract Acceptance

When you submit an order, you are making an offer to purchase the selected products. An automated confirmation email confirms that we have received your order but does not necessarily mean that the order has been accepted. Acceptance occurs when we issue a shipping confirmation or otherwise expressly confirm the order.

Before accepting an order, we may decline or cancel it for legitimate reasons, including:

• The requested product is unavailable.

• The listed price, discount, or product description contains an obvious error.

• Payment authorization fails or the transaction appears unauthorized.

• The order raises reasonable concerns involving fraud, security, sanctions, export controls, or address verification.

• The order quantity exceeds a stated purchase limit or appears intended for unauthorized resale.

If payment has already been collected for an order that we cancel, we will refund the amount charged for the affected order or items to the original payment method.

Prices, Taxes, and Payments

Product prices and the applicable transaction currency are displayed on the product page or during checkout. Prices may change before an order is submitted. Applicable taxes, shipping fees, customs duties, and other charges will be displayed at checkout or explained in our Shipping Policy.

By completing checkout, you authorize us and our payment providers to charge your selected payment method for the total amount shown. You confirm that you are legally authorized to use that payment method. We may request additional verification when reasonably necessary before accepting or dispatching an order.

Promotions and Discount Codes

Promotional offers are subject to the conditions stated with each offer. Unless otherwise specified, discount codes cannot be combined, have no cash value, and may exclude shipping fees, taxes, gift cards, or selected products.

We reserve the right to correct or withdraw a promotion affected by fraud, misuse, or an obvious pricing or technical error, subject to applicable law.

Shipping, Delivery, Returns, and Refunds

Delivery estimates, shipment tracking, customs charges, address requirements, and delivery-related issues are governed by our Shipping Policy.

Return eligibility, exchanges, order cancellations, and refunds are explained in our Return and Refund Policy. Both policies form part of these Terms and should be reviewed before making a purchase.

Acceptable Website Use

You agree not to use our website or its content to:

• Violate applicable laws, regulations, court orders, intellectual property rights, privacy rights, or other legal rights.

• Introduce malware, harmful code, excessive automated scraping traffic, or activities that disrupt website operations.

• Gain unauthorized access to accounts, systems, payment methods, or information.

• Provide false information, impersonate another person, or engage in fraudulent transactions.

• Copy, reproduce, distribute, resell, or commercially exploit website content without permission, except where permitted by law.

• Harass others, collect personal information without authorization, or publish unlawful, abusive, deceptive, or misleading material.

We may restrict or terminate access when reasonably necessary to protect our customers, website, business interests, or compliance with applicable law.

Reviews and User-Submitted Content

When submitting a review, photograph, comment, suggestion, or other material, you confirm that you have the necessary rights to provide it and that the information is accurate to the best of your knowledge. You must not submit content that is unlawful, infringing, deceptive, defamatory, or harmful.

By submitting content, you grant Ohpolly a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display that content for purposes related to operating, improving, and promoting our business, subject to applicable privacy laws.

We may review, moderate, or remove submissions that violate these Terms. However, we do not guarantee that every submission will be published.

Intellectual Property

Unless otherwise stated, the website's design, written content, graphics, photographs, logos, product displays, software, and other materials owned by Ohpolly or its licensors are protected by applicable intellectual property laws.

These Terms grant you a limited, revocable, non-transferable right to access and use the website for personal shopping and other lawful, non-commercial purposes. No ownership rights are transferred to you.

Third-party trademarks, brand names, and materials remain the property of their respective owners. Their appearance on our website does not imply sponsorship, affiliation, or endorsement unless expressly stated.

Third-Party Services and External Links

Our website may incorporate or link to third-party services, including payment processors, shipping providers, analytics tools, and social media platforms. These services may operate under their own terms and privacy policies.

We do not control or assume responsibility for third-party websites or services, except where applicable law provides otherwise.

Website Errors and Availability

We may update or correct typographical mistakes, product availability information, technical errors, or other inaccuracies. Although we take reasonable steps to maintain the website, we cannot guarantee uninterrupted, secure, or error-free access at all times.

Access may be temporarily suspended for maintenance, security measures, updates, or operational reasons. If an error affects an accepted order, we will contact you and provide any remedy required by applicable law.

Disclaimer of Warranties

To the maximum extent permitted by law, the website and its services are provided on an “as available” basis. We make no warranties beyond those expressly stated in these Terms or required by applicable law.

Nothing in this section excludes statutory guarantees, consumer rights relating to defective or inaccurately described products, or any warranty that cannot legally be excluded.

Limitation of Liability

To the extent permitted by applicable law, Ohpolly will not be liable for indirect, incidental, special, or consequential losses arising from website use where such losses were not reasonably foreseeable at the time of the transaction.

Where liability can legally be limited, our total liability relating to a product order will not exceed the amount paid for the affected order.

Nothing in these Terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, deliberate misconduct, violations of mandatory consumer rights, or any other liability that cannot legally be excluded or limited.

Indemnification

To the extent permitted by law, you agree to compensate Ohpolly for reasonable losses and costs arising from your unlawful use of the website, material breach of these Terms, or infringement of another person's rights.

This obligation does not apply to losses caused by Ohpolly or where such an obligation is prohibited by applicable consumer protection laws.

Privacy

Our collection and use of personal information are explained in the Privacy Policy available on ohpolly.store. When you use our website, your communications and transaction information may be processed by service providers necessary to operate our store, subject to applicable privacy laws.

Please review our Privacy Policy for further details about how your information is handled.

Governing Law and Dispute Resolution

These Terms are governed by the laws applicable in the jurisdiction where the operator of Ohpolly is established, without regard to conflict-of-law principles.

If you are a consumer, this provision does not remove any mandatory legal protections or access to courts available to you under the laws of your habitual residence.

Before initiating formal proceedings, please contact support@ohpolly.store so that we can attempt to resolve the matter. This request does not shorten any applicable legal deadline or require you to waive statutory rights.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, services, or legal obligations. The latest version will be published on this page with an updated revision date.

Unless applicable law requires otherwise, revisions apply prospectively. The Terms in effect when an order is accepted will continue to govern that order unless you and Ohpolly agree otherwise.

Contact

If you have questions about these Terms of Service, please contact us at support@ohpolly.store.